Scheduled Maintenance
Proper care of your DAHON bicycle requires regular maintenance, inspection, and adjustment. New bicycles must be assembled and adjusted by an authorized DAHON reseller.
Upon every ride, DAHON bicycles should be inspected for properly tensioned folding latches, free play, as well as changes in ride quality. Any change should be checked and adjusted before riding. If you are unsure about the function or use of your DAHON bicycle, return to your authorized DAHON reseller for instruction. This includes folding, unfolding, adjustment, shifting, and braking.
3 months after purchase
Your DAHON bicycle must be returned to your original authorized DAHON reseller for inspection and adjustment.
Yearly maintenance
Annual maintenance at the bicycle owner’s expense is required. A claim may not be considered without proper maintenance records.
DAHON Limited Warranty (excluding China)
We warrant our bicycle frames, handle posts, and rigid forks to be free of defects in materials and workmanship for a period of 5 years. In addition, we warrant all non-wear components for a period of 2 years. Certain individual component warranties and local law may supersede this warranty policy.
This warranty is limited to the repair or replacement of a defective frame, handlepost, fork, or component, and is the sole remedy of the warranty. This warranty applies to the original retail purchaser of the bicycle and is non-transferable. This warranty only covers DAHON bicycles sold through authorized DAHON resellers and maintained per the Scheduled Maintenance explained above. Any replacement item is covered by the original warranty term, being from the purchase date of the complete bicycle.
Your warranty does not cover normal wear and tear, abuse, stunt riding, commercial use, improper assembly or maintenance, installation of parts or accessories not originally intended or compatible, installation of power systems such as engines or electric motors, damage due to accident, whether or neglect, or modification of the bicycle.
A defect in material or workmanship is defined as; “A flaw, failure or cosmetic blemish caused by the manufacturing process or material that was not consistent with the original design”. This warranty implies no strength or fatigue value beyond regional government standards. This warranty does not mean “indestructible” as all materials can fail if pushed beyond design and manufacturing limits.
Wear items are defined as; tires, tubes, brake pads, brake and gear cables and housing, chains, gears, grips, and saddles. All of these items are subject to varying wear life depending on use, load, weather, road conditions etc. Premature wear or “defect” will be taken into account in any claim involving a worn item.
Exclusions
All damage resulting from Commercial use, accident, misuse, abuse, neglect, improper maintenance, or from anything other than normal and ordinary use of the bicycle.
All damage resulting from off-road or stunt riding, multiple passengers, or cargo hauling.
Any paint damage, rust, or modifications made to the bicycle.
DAHON bicycles sold in mainland China fall under a separate policy that is non-transferable outside of mainland China.
Making a Warranty Claim
It is advised that you should register your bicycle with DAHON in order to assist with future warranty claims.
You should bring your DAHON bicycle to your original reseller if possible. If this is not possible, please consult the Store Finder to find your nearest DAHON authorized reseller.
All DAHON claims must be made through an Authorized DAHON reseller. All shipping and transport costs are the responsibility of the bicycle owner. Labor costs beyond what your original reseller offers are the responsibility of the bicycle owner.
What Items are Required for After Service?
1) Photo of the bicycle as a whole
2) Photos of frame number (on a bottom bracket or head tube)
3) Photos of broken parts from different angles, or videos.
4) Photos of the carton, outside and inside (to check if the damage is due to shipment or bad packaging)
5) Warranty Card, purchase bill, or receipt.
If DAHON agents do not accept your warranty claim because you are unable to provide the relevant information mentioned above, please send an email to contact@dahon.com
All claims are subject to assessment by DAHON. Warranty replacement will not be given for components not returned (if requested) to DAHON.
The consumer should be aware that bicycle specifications may be subject to change without notice.
NOTE: This warranty does not affect the statutory rights of the consumer. Where applicable, local laws take precedent over this warranty contract.