Proper care of your DAHON bicycle requires regular maintenance, inspection, and adjustment.
New bicycles must be assembled and adjusted by an authorized DAHON reseller.

Upon every ride, DAHON bicycles should be inspected for properly tensioned folding latches, free play, as well as changes in
ride quality. Any change should be checked and adjusted before riding. If you are unsure about the function or use of your
DAHON bicycle, return to your authorized DAHON reseller for instruction. This includes folding, unfolding, adjustment,
shifting, and braking.

Your DAHON bicycle must be returned to your original authorized DAHON reseller for inspection and adjustment.

Annual maintenance at the bicycle owner’s expense is required. A claim may not be considered without proper maintenance
records.

We warrant our bicycle frames, handle posts and rigid forks to be free of defects in materials and workmanship for a period
of 5 years. In addition we warrant all non-wear components for a period of 2 years. Certain individual component warranties
and local law may supersede this warranty policy.

This warranty is limited to the repair or replacement of a defective frame, handlepost, fork or component, and is the sole
remedy of the warranty. This warranty applies to the original retail purchaser of the bicycle and is non-transferable. This
warranty only covers DAHON bicycles sold through authorized DAHON resellers, and maintained per the Scheduled
Maintenance explained above. Any replacement item is covered by the original warranty term, being from the purchase date
of the complete bicycle.

Your warranty does not cover normal wear and tear, abuse, stunt riding, commercial use, improper assembly or maintenance,
installation of parts or accessories not originally intended or compatible, installation of power systems such as engines or
electric motors, damage due to accident, weather or neglect, or modification of the bicycle.

A defect in material or workmanship is defined as; “A flaw, failure or cosmetic blemish caused by the manufacturing process
or material that was not consistent with the original design”. This warranty implies no strength or fatigue value beyond
regional government standards. This warranty does not mean “indestructible” as all materials can fail if pushed beyond
design and manufacturing limits.

Wear items are defined as; tires, tubes, brake pads, brake and gear cables and housing, chains, gears, grips, and saddles. All
of these items are subject to varying wear life depending on use, load, weather, road conditions etc. Premature wear or
“defect” will be taken into account in any claim involving a wear item.

All damage resulting from Commercial use, accident, misuse, abuse, neglect, improper maintenance, or from anything other
than normal and ordinary use of the bicycle.

All damage resulting from off-road or stunt riding, multiple passengers, or cargo hauling.

Any paint damage, rust, or modifications made to the bicycle.

DAHON bicycles sold in mainland China fall under a separate policy which is non-transferable outside of mainland China.

E-bike warranties vary by model.

1) Photo of the bicycle as a whole
2) Photos of frame number (on bottom bracket or head tube)
3) Photos of broken parts from different angles, or videos.
4) Photos of the carton, outside and inside (to check if damage is due to shipment or bad packaging)
5) Warranty Card, purchase bill or receipt.

If DAHON agents do not accept your warranty claim because you are unable to provide the relevant information mentioned
above, please send an email to contact@dahon.com

All claims are subject to assessment by DAHON. Warranty replacement will not be given for components not returned (if
requested) to DAHON.

The consumer should be aware that bicycle specifications may be subject to change without notice.

NOTE: This warranty does not affect the statutory rights of the consumer. Where applicable, local laws take precedent over
this warranty contract.

Please fill out this form to help expedite your request and to keep for your records.