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Dahon Warranty

DAHON Warranty Information

DAHON Five-Year Limited Warranty and Lifetime Warranty Upgrade

Five-Year Limited Warranty

We warrant our bicycle frames, handleposts, and rigid forks to be free from defects in materials and workmanship for a period of five years. In addition, we warrant all original parts on the bicycle, excluding suspension forks and rear shocks, for a period of one year from the date of purchase. Suspension forks and rear shocks shall be covered by the warranty of their original manufacturers.

This warranty is limited to the repair or replacement of a defective frame, fork, or defective part and is the sole remedy of the warranty. This warranty applies only to the original owner and is not transferable. This warranty only covers bicycles and components purchased through an authorized DAHON folding bike dealer and are only valid within the country in which the bicycle was purchased. The warranty does not cover normal wear and tear, improper assembly or follow-up maintenance, installation of parts or accessories not originally intended or compatible with the bicycle as sold, damage or failure due to accident, misuse or neglect, or modification of the frame, fork or components.

Lifetime Warranty Upgrade

The warranty on the frame, handlepost and rigid fork may be upgraded to a lifetime warranty if the original owner fills out the online registration card. The warranty is activated when the bicycle is tuned and adjusted by a professional mechanic before the owner’s first ride. To active your bike warranty and Lifetime Frame Warranty, please visit our On-Line Warranty Registration page. Registering your bike serves as proof of original ownership for future warranty issues.

*Exclusions from the Five-Year Limited Warranty also apply to the Lifetime Frame Warranty.

Exclusions

  • For all city, road or trekking bikes, damage resulting from commercial use, accident, misuse, abuse, neglect or from anything other than normal and ordinary use of the product.
  • For all mountain bikes, damage resulting from uses beyond cross-country and marathon riding or from anything other than normal and ordinary use of the product.

Making a Warranty Claim

You must at your own expense, deliver,  mail or ship the damaged part, a photo of the defective part, and a description of the defect, together with both the original bill of sale and this Limited Warranty statement as proof of purchase. A warranty registration card must be completed and received by us before a warranty claim can be processed. The retailer from whom you bought your bicycle will contact us to determine if the necessary repairs are covered by the warranty.

NOTE: This warranty does not affect the statutory rights of the consumer. Where applicable, local laws will take precedent over this contract.